FAQs
How do I get an account for my agency?
1
Accounts are provisioned directly by our team during your onboarding process. If you are a healthcare provider looking to use our platform, please reach out via our Contact Page.
Can employees sign up for the app themselves?
2
No. For security and compliance, all worker accounts are created and managed by your agency’s administrator within the ERP Portal.
What should I do if I forget my password?
3
Administrators: Use the "Forgot Password" link on the portal login page.
Field Staff/Workers: Please contact your agency’s administrator to have your password reset or your credentials updated.
Is the system HIPAA compliant?
4
Yes. We use industry-standard encryption (SSL) for all data in transit and at rest. Access is restricted based on user roles to ensure that sensitive client and employee information is only seen by authorized personnel.
Does the app track my location 24/7?
5
No. The app only records your GPS coordinates at the moment you "Clock In" and "Clock Out." We do not track your location in the background or between visits to ensure worker privacy.